Frequently Asked Questions

  • Make sure EyeVac is plugged into a proper power source and Power is on.
  • Make sure Pre-Motor filter is properly installed in canister. The round filter inside the canister should be flush with the canister lid and fully locked into place.
  • Remove and replace canister.
  • Make sure inlet and sensor area are clear of debris.
  • Professional and Pet models are essentially the same unit. They have the same motor size (1400 Watt), canister size, dimensions (13.5 x 9.5 x 20.5 in.), and filters.
  • EyeVac Home is a slightly smaller unit (12 x 7 x 18 in.). The motor is only 1000 Watt. The shape is also different, with a rounded top and thinner design.
  • EyeVac+ is a high capacity stainless steel trash bin with an integrated vacuum. It is the largest unit in the EyeVac lineup (15.5 x 13 x 30 in.) with a trash bin capacity of 13 gallons and a vacuum canister capacity of 0.52 gallons. The motor is 1000 Watt.


  • The voltage on all units is 120v (US plug). We do not suggest using converters as the motor is not built to withstand them, and will burn out quickly.
  • Make sure there is no debris blocking the infrared eyes.
  • Clean the covers of the infrared eyes with a wet q-tip.
  • Turn EyeVac off and back on.
  • Check to ensure there is no debris stuck in the inlet.
  • Clear the canister and clean the pre-motor filter.
  • This is a power interruption to protect your motor from damage when EyeVac has run continuously for 30+ seconds.
  • Ensure the sensor/inlet area is clear of debris, then turn the power off and back on.
  • Dump the debris from the canister.
  • The EyeVac filters should be cleaned every 3-4 canister dumps.
  • You can clean them with warm water and soap.
  • With proper care, the filters will last for the life of your EyeVac.
  • Remove the canister, place over your trash receptacle, then remove the canister lid and dump the contents.
  • For optimal performance, remove and clean the pre-motor filter after heavy dust or fine particle use or at least every 4 times you clear the canister.
  • For any electronic interruptions, turning the EyeVac off and then back on should resolve the problem.
  • For optimal performance, dump your canister when the Canister Full Indicator light is on and keep your filters clean.
  • JPaulJones, L.P. offers a 1-year full warranty on all EyeVac models. We do not require a warranty card to be filled out. However, we do require proof of purchase and a clear picture of the label (showing all information and numbers) on the back of your unit.
  • Upon acceptance of warranty, we require a picture of your name and date hand written directly on the UL Label. This photo must show the cord cut completely off the unit (make sure to turn off and unplug the unit before cutting the cord). This is a safety protocol to ensure defective units are not used once marked defective. DO NOT cut the cord on your unit until told to do so by a customer service representative.
  • Please note: EyeVac Home and EyeVac Air are only under warranty if used in a HOME setting. They are not certified for commercial use. Only EyeVac Pro and EyeVac Pet are certified and warrantied for commercial use.
  • Please note: if you purchase your EyeVac through an unauthorized dealer, distributor, seller or individual, we are unable to provide a warranty replacement.
  • Please note: taking apart the EyeVac unit voids the warranty.
  • Please fill out the General Info form on our Connect page, and we will be happy to provide you with more information!
  • Yes, we do! Please reach out to us on our Connect page for more details.

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Free Shipping

We’re proud to offer free shipping on all EyeVac models to destinations within the continental U.S.

Satisfaction Guarantee

Satisfaction guaranteed or your money back. If you are not satisfied with your EyeVac, simply notify us within 30 days, and we will issue a complete refund upon return of the unit. 

EyeVac Warranty

JPaulJones, L.P. offers a 1-year full warranty on all EyeVac models. We do not require a warranty card to be filled out. However, we do require proof of purchase and a clear picture of the label (showing all information and numbers) on the back of your unit. Please fill out a service request on our Connect page to make a warranty claim. You can find full warranty details in the product manuals.
Please note: Taking apart the EyeVac unit voids the warranty. If you do not purchase your EyeVac through an Authorized Dealer, we are unable to provide a warranty replacement.
“Your product has changed my life!”
“I just want to tell you how much your Eye Vac Professional has helped me. I am currently battling my 2nd cancer diagnosis in two years. Cleaning can be very difficult for me. We have a small nonprofit therapy dog group that we run. We have dogs who travel all over the US volunteering. This means we have 4 dogs at home. Your product has helped me with keeping my house clean when it was almost impossible for me to sweep before. Anyway… thanks so much for creating such a wonderful product.”
Sherry M.   WA 
“Perfect for the kitchen!!”
“I had been wanting one of these for years, ever since I first saw one in my hair salon. I finally ordered one! I placed it in my kitchen and I LOVE IT!!”
Tyler P.   TX
“Wish I had bought it sooner!”
“My hairdresser has one and I was intrigued. After reading the reviews from dog and cat owners I decided to try it for my parrot since I am trying to make my maintenance easier. I am thrilled with this option and the feathers and seeds are vacuumed up with ease. Would recommend highly.”
Nancy H.   TX 
“Great for pet hair”
“I have three big labs. I was pulling out the vacuum everyday to pick up hair. Now I simply sweep the hair to the Eye-Vac and dump the receptacle once a week. Worth every penny of the very reasonable price.”
Gabbie G.   FL 
“Highly recommend this product”
“I purchased my Eye-Vac a month or so ago and it’s made sweeping up my cat’s fur so much easier. I keep mine in my kitchen and I feel like my floors are so much cleaner because it’s so easy to use. Love that it collects up that dust strip that my dustpan leaves. Highly recommend this product. I’m thinking if getting one for my elderly mother since she can’t bend over as easy any more to use a dustpan when she sweeps.”
Candace L.   MN 
“I use it every single day”
“I purchased the Eye-Vac home approx 2 months ago. I use it every single day. It is so convenient. My kids can even use it, and they do! It’s much more convenient than bending over to sweep into a dust pan, or get out a huge vacuum just for a quick clean up. I wish I could afford to purchase one for every room in my home. This would make a perfect housewarming or wedding gift”
Patty C.   CO 
EyeVac Home
Ideal for
Home Use
EyeVac Pet
Ideal for
Pets & Home Use
EyeVac Pro
Ideal for 
Professional Use