EyeVac Return Policy
- We will accept returns within 30 days of delivery. A return can be requested via our website www.eyevac.com/connect under “general info”. A copy of original receipt or order number is required for all returns.
- Domestic customers can use the return shipping method of their choice or elect to be provided a prepaid return label at a flat rate of $25 will be deducted from the final refund amount. International customers need to reach out to the original seller to be provided return options.
- If prepaid return label is requested, please note the unit must be dropped off directly at the carrier’s facility.
- Once a return is received, we will issue a full refund (minus the $25 return label fee if applicable) to be processed within 5-10 business days.
- If a unit is damaged or not working properly, please fill out our service request form at www.eyevac.com/connect and select “service request”. For more information on our warranty policy please refer to www.eyevac.com/warranty.