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Our Customer Service Keeps Your Life Easy

Whether it’s quickly cleaning up messes or providing world-class customer service, the EyeVac family is here for you. Got a problem with one of our products or have a few questions? Fill out a service request or general info form so we can resolve the issue as soon as possible.

Please be sure to check your junk/spam folder for our response.

Please be patient while the form submits, it can take up to ten seconds due to the bulk of information. Entry in all required fields is needed to submit.

Found on UL rating label on back of the unit. NO:XXXXXX
Please note: If your EyeVac has not been purchased through an Authorized Dealer, we are unable to provide a warranty replacement.
Click or drag a file to this area to upload.
Optionally upload a photo of the problem with your EyeVac

If you have a service request please complete and submit the SERVICE REQUEST form. We cannot process service issues submitted to the GENERAL INFO form.

JPaulJones, L.P.
7500 Rialto Blvd.
Bldg. 1, STE 110
Austin, TX 78735
info@eyevac.com
512-485-3050

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7500 Rialto Blvd. Bldg. 1, STE 110 Austin, TX 78735  - EyeVac, LLC
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One-Year Warranty

JPaulJones, L.P. offers a 1-year full warranty on all EyeVac models. We do not require a warranty card to be filled out. However, we do require proof of purchase and a clear picture of the label (showing all information and numbers) on the back of your unit. Please fill out a service request on our Connect page to make a warranty claim. You can find full warranty details in the product manuals.

Please note: Taking apart the EyeVac unit voids the warranty. If you do not purchase your EyeVac through an Authorized Dealer, we are unable to provide a warranty replacement.

Free Shipping
We’re proud to offer free shipping on all EyeVac models to destinations within the
contiguous U.S. Shipping is not available to Alaska or Hawaii.
Satisfaction Guarantee
Satisfaction guaranteed or your money back. If you are not satisfied with your EyeVac, simply notify us within 30 days, and we will issue a complete refund upon return of the unit.