What is covered: JPaulJones, LP warrants to the first retail purchaser of an EyeVac from an authorized seller that should this product or any part be proved defective in materials or workmanship from the date of proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be replaced, or credit issued at JPaulJones, LP’s option, without charge for parts or labor directly related to the defect.
Limitations and Exclusions: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty does not apply to any cost incurred for removal or re-installation, or to any product or part thereof which has suffered through normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect or accident. Nor does it cover defects caused by shipment to JPaulJones, LP or repair or service of the product by anyone other than JPaulJones, LP. Damage resulting from an unforeseen circumstance including but not limited to fire, flood, earthquake, and other natural causes will be excluded. This Limited warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of merchantability or fitness for a particular use. JPaulJones, LP does not authorize any other person to assume any liability beyond the warranty herein described. In no event, whether based in contract or tort shall be liable for incidental, inconsequential, indirect, special or punitive damages of any kind from the use of this product. In no event shall be liable for damage in excess of the purchase price.
EyeVac Home is not for commercial use. EyeVac Professional is for Professional use. EyeVac Pet is for commercial use. EyeVac Air is not for commercial use. EyeVac+ not for commercial use.
For Warranty Service, submit a Service Request at http://eyevac.com/connect/ or contact: JPaulJones, LP, 7500 Rialto Blvd., Bldg. 1, Suite 110, Austin, TX 78735 or call 512-485-3050.
EyeVac Unauthorized Dealers/Sellers
We can only guarantee customer service, warranties, and general contact if your tool was purchased through an Authorized Dealer, Seller or www.eyevac.com.
We sincerely apologize for all inconveniences caused by these unauthorized sellers.
Please note we are not connected as a company in any way to these sellers and do not endorse them using or selling our brand.
We recommend returning items purchased from unauthorized dealers and request a full refund.
©2024 JPaulJones, LP Intellectual Property. All rights reserved, JPaulJones, LP, JPaulJones, LP logo and all other marks contained herein are trademarks of JPaulJones, LP Intellectual Property and/ or JPaulJones, LP affiliated companies.
JPaulJones, L.P. offers a 1-year full warranty on all EyeVac models. We do not require a warranty card to be filled out. However, we do require proof of purchase and a clear picture of the label (showing all information and numbers) on the back of your unit. Please fill out a service request on our Connect page to make a warranty claim. You can find full warranty details in the product manuals.
Please note: Taking apart the EyeVac unit voids the warranty. If you do not purchase your EyeVac through an Authorized Dealer, we are unable to provide a warranty replacement.
